hyosung atm epp error 97999

Reconfigure currency at supervisor mode, 1. Replenish receipt paper 2. Reboot ATM. Try clearing the cash tray of notes or foreign objects. Remove a jammed note at the position of the CS13 sensor3. Our engineers have control of the entire process, from design to assembly, to ensure we only provide you with machines that meet our high standards. Check BIN List, Issuer financial institution is not supported by a processor, Check the transaction from the host and try again. Exchange sensor after abnormal operating CS13 Sensor, 1. Otherwise try the reset button or have the printer serviced. Check the status of sensor and its connector. Check Index of notes 4. Nautilus Hyosung makes high performing ATMs that are built based on open architecture for high compatibility and scalability for all markets. You will need to physically go to the ATM location and manually reset the correct date with the Master Password. CS3A sensor detects note in delivery path before CDU dispenses. Invalid Form (Too many Fields in the form), Media Overflow when form size is larger than media size, Invalid Media (Attribute for Media definition is not proper), Invalid Media (Area size is larger than media size), Invalid Media (Size of Media Name is exceeded to 2048 bytes totally), Receipt Printer communication failure during sending command to Receipt Printer, When sensing CS15A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Remove note from the CDU delivery path 2. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Check Cash Dispenser Unit information. Remove note from the CDU delivery path. Upgrade the Cash Dispenser firmware or download software again 3. 2. Something is detected in C31AB sensor before dispensing bills from 3rd cassette. 9:00 AM 5:00 PM (CST) Check CS8 Sensor Cable 6. Check the notes in cassette #1, 1. ), 1. Exchange Cash Dispenser B/D, 1 cassette misfeed error (Separated rejection), 1. Check received command 2. Get the trace file and log files in D:\trace 2. Check the status of sensor and its connector. The error of double detection bills during dispense operation, 1. Re-initialize machine, verify connections to mainboard. 1. Clean CS1B and CS13, CS1A, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Test Modem. Check the cassette catcher 2. Clean CS1A 4002200 CS1B sensor detects note in delivery Remove note from the CDU delivery path.2. Rearrange notes in Cassette 3. Check if the CS3 sensor cable is disconnected 5. 1. Sensor(NS7) for detecting Double is covered during dispensing note. Check the status of Near End sensor and its connector, 1. hyosung atm epp error 97999 1. for initializing modem before Modem Dial connecting. 1. Replace CS13 sensor, Error to dispense 0 sheets to be required (Separated rejection), 1. Call your attendant, Pinpad (EPP) is down when it receives an Initializing command, EPP is down when it receives an Get Status command, EPP is down when it receives an Clear Func Key command, ** Reference https://hyosungamericas.com/. Reboot ATM: 9721123: Unrecoverable Error: 1. Check Encoder Sensor CS8 BRKT 5. ), When sensing CS21A,B Dark (Error code, 400FF00 is subdivided by location of sensor. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check abrasion of the cassette box pick unit. Reboot ATM: 9721124: Paper jammed: 1. Check notes dispensed and rejected 2. Reboot ATM. Check the thermal printer head and change if necessary. Clean dispenser. In case partial bills dispensed by dispensing demand when Partial Dispense option is on. 4. Remove jammed notes on Cash Dispenser return path 2. The dispenser and mainboard are programmed with a country code (USA or Canada). (Currency, Denomination, etc), 1. ), 1. Upgrade Cash Dispenser Firmware or Re-download 3. ), When sensing CS41A, B Dark (Error code, 400FF00 is subdivided by location of sensor. Reboot ATM. ICRW detects protocol error. ), Cash picking-up fail while cash in cassette #1 is enough, 1. Check Main Motor Encoder Slit. Contact to technician support team. Remove a jammed note at the position of the CS13 sensor3. Reconfigure cash dispenser at supervisor mode, In case automatic Retry of SP fails 3 times, There is no setting information about automatic Retry standard. Reboot ATM 2. 1. Initialize 3. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). RMS IP or Port is not inputted in RMS Enable. 1. 6. The only way to recover from this error is to reprogram the CDU data. Replenish receipt paper 2. Check CS3 Sensor Cable4. Failed to read Register of EPP. Open the vault door. Check the abnormal communication cable. Clean CS1A and CS1B. Short delivery time: most parts is in stock 5. Clean CS4A. 1. Otherwise the printer needs service. The feed lever of the recipt printer is open. Check dust existing in CS5 Sensor Guide5. Transaction was denied by host. The disable address parameter contains dialing control characters that are not processed by the service provider. Check Cash Dispenser Unit information. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). Card Reader Error Code 1-2 Nautilus Hyosung, Inc.All Rights Reserved. Check and reseat all belts. Check phone number.). Remove dust in CS1A, CS1B Sensor5. Dark light sensor test error (CS11A, CS11B, CS4) during initializing. Otherwise try the reset button or have the printer serviced. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), Sensor detects note in delivery path before CDU dispenses, CS4 sensor detects note in delivery path befoe CDU dispenses, Cash Dispenser(CDU) received the undefined command from AP software, 1. Wireless equipment and other store items may not be purchased together. MB2100T A blockage was detected between the CS12 (upper cash tray sensor) and CS14 (lower cash tray sensor). Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Your Benefits; FAQs; Contact Us; Support Center. 1. Loose belts can slip off rollers and block sensors. Firmware of User program code area is wrong. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. Cash Dispenser EP Program Error during dispense operation (failed table search), 1. Check if CS62 sensor poll is abnormal3. Remove notes jammed in CDU 3. Check CS13 sensor (note jam and dust)2. 1. Check that the denomination in Transaction setup matches the actual denomination loaded. There may be a note stuck in the cash tray ramp. 1. (See definition of C0011 error) this is typically a bounce back of a bill during dispense causing the exit sensor to remain blocked for a longer time than is expected. 2. Verify the Host phone number is programmed correctly. Sensor is located along the delivery path right before the reject bin. 1. Check that Dual Master Key is disabled (non Coredata). The specified country/region code is invalid. Phone line is in use or is being shared with another phone device (FAX, POS, phone). Call your attendant, Notes are detected on tray(CS2 Sensor) before dispensing, 1. Otherwise the dispenser may require service. 3. If error occurs when checking CS11A cable operation, replace a sensor. Replace the reject solenoid 1, 1. 2. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). Check wiring and CDU mainboard connections. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Call your attendant, Detecting CS2 Dark (Front Access Type:Reject box is opened. 2. Check the replenished amount and replenish 2. Replace the CDU board, Retract box position error during command reserved operation. To show that DSR signal was turned to OFF(communication is cut). Other than upgrading the cash tray or using a sign to warn customers, you can loosen the screws that hold the dispenser and slide it back. 2. Usually caused by loss of battery power to the CDU mainboard. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. Clean CS4B, CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Remove a dust on the CS13 sensor. Remove the remaining notes at a sensor in front of the CST 2. You may need to remove the printer to clear jams. ICRW detects time out. Check foreign objects at the position of the CS5 4. Initialize. Check the replenished amount and replenish 2. 1. Remove note from the CDU delivery path.2. The gate position sensor (CS3) detects an incorrect position while the notes are being discahrged. Check Cash Dispenser Board Segment 2. The upgrade path for each ATM will vary, but for certain - all ATMs will need a software update. Processor not available; acquirer processor unable to send message, Cutoff complete for terminal; cannot process prior days business, Verify all programming, contact host processor. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor 5. Replenish receipt paper in paper charger. Corrective steps: 1. 1. Use an electrical parts contact cleaner to clean the terminals. Check notes index value, 1. Rearrange notes in Cassette 3. Call your attendant. Remove the remaining notes at a sensor in front of the CST. Clean CS2 and CS4B. Reset the Check Encoder Sensor CS8 BRKT5. Check notes in Reject Box 2. WebRMS coincidentally detected that the ATM was in Operator mode at the time the ATM was dialed into. Check CS3 Sensor Cable 4. 2. Motor speed (measured at the encoder wheel) was not within spec. 1. The ATM time, as set in the Operator Function Menu, is incorrect. Co Op ATM Services Is this better than owning an ATM? Contact to host and phone company. Set the cassette properly, 1. MB2100T The CS12 sensor, which is located at the upper part of the cash tray was blocked while the machine was either dispensing or initializing. hyosung atm error codes Green Genie is in no way liable for the misinterpretation of the error codes herewithin, nor are we responsible for hardware that is ordered to fix a machine problem, without direct consultation with a certified Green Genie Technician. Remove any notes from path. Remove dust in CS13 Sensor 3. Verify the quality of the cash. Contact telephone company, Use diagnostic or modem test to test modem. 1. In case T=1 cards, after ATR receiving, IFS exchange is failed. Check telephone line connection. Remove notes jammed in CDU 3. 4. Check and reseat all belts. 1. When Low Cash Warning is enabled in the Transaction Setup menu, this sensor will open when the cassette reaches (+/-) 75 bills. Reinitialize CDU. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4B sensor). Test CDU using diagnostics, use journal to verify amount of dispensed notes versus requested notes. It was detected that the feed lever was open before ther receipt printer started to operate. Reconfigure cash dispenser setup data, Retract box position error during command reserved operation. Get the trace file and log files in D:\trace 2. Remove a dust and foreign objects on the CS31AB or CS41AB sensors. 1. CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. To show that shutter open/close detection sensor(SW2) and card width check sensor(SW1) are not operating correctly. Check notes dispensed and rejected 2. Check cassette sensor. Remove a jammed note between the tray and Cash Dispenser2. Check power cable connected properly. Check and verify all connections to the dispenser circuit board. ), When sensing CS4B Dark (Error code, 400FF00 is subdivided by location of sensor. Code reported by host processor. Check Cash Dispenser EP ROM Version or specification, When CS15A or CS 15B sensor is detected as dark after initial recovery, 1. Verify phone connection. 1. Remove note from the CDU delivery path. Set cassette #2 correctly 2. Contact telephone company (Check telephone line connection. Check coin dispenser driver version 2.Reconfigure the maximum dispensable count, 1. Remove note from the CDU delivery path. Check Sensor(CS6) Poll3. CSB sensor detects note in delivery path before CDU dispenses. Check transaction with the processor. MB1000 check condition of the clutch alignment screw. 6. Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor 4. Something is detected in C31AB sensor before dispensing bills. 1. HOST tried to communicate with IC card without card activation. 2. Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. Check if the CDU Board CN6 and 3 Cassette FM Board CN1 are connected. Check dust in existence CS5 Sensor Guide 5. Remove and replace cassette - Check the micro-switch located on the inside left wall of the dispenser. To show that the card was not carried to the specific location after specified number of trial for specified time during execution of RETRIEVE command. Recover printers mechanical Error. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Clean the pick up roller in the check cassette box._ Reset number of check sheets after troubleshooting. 1. Check cash dispenser driver (CDM SP) version 2. Insert or re-insert the cassette(s). 1. 4. Follow the master password reset process for the ATM. Check if communication cable or COM port is not connected, Check if communication cable or COM port is not connected, 1. Sensor is located along the delivery path right after where the note exits the 3rd cassette. 1. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Also check that black and white, 2 wire connector is properly connected at rear of main board. Check communication cable connected properly 2. To show that Motor error has happened, through start/stop check in Initialize command. Clean CS13. Check for any CDU error codes and the number of notes dispensed to customer. Upgrade the Cash Dispenser firmware or download software again 3. Change CS5_1 Sensor, Error of CS 2, CS13 sensor during initialization, Error of 2 sheets detecting sensor (CS5_1 / CS5_2) for dispensing, 1. 1. Change Main Motor Encoder Slit Sensor CS8. CS31AB ~ CS13 Time out (Jam) during dispensing bills from fourth cassette. 3. 2. Exchange CS8 Encoder Slit Sensor, In case the number of notes detected outlet sensor(CS13) is more than required notes, 1. In case the dispensed bills are different from the requested ones. Initialize after resetting the power2. Upgrade Cash Dispenser Firmware or Re-download3. Check modem cable. 2. Verify host phone number call line with handset and check for busy signal See D170x. Initialize after executing Cash Dispenser Information Set(?P?) Check modem cable 2. Refer to E7. Initialize Pin SP. All call appearances on the specified address are currently in use. Replace Reject Solenoid 1, 1. 3. Realign notes in the cassette 3. Check vault door switch. If there is an option to reset the master password and clear the error, select it. Replenish the cash-if using less than 75 bills, disable the Low Cash Warning in the Transaction Setup Menu. CS4 sensor detects note in delivery path before CDU dispenses. After terminating self-test and initialize receipt printer. 1. Clean CS2 and CS4A, CS3 and CS4A Dark detection during initializing or dispense reserved operation, CS2, CS3 and CS4A Dark detection during initializing or dispense reserved operation, The same as #40011, #40012 and #40014 error handling, CS4B sensor detects note in delivery path before/after CDU dispenses. Rearrange notes in Cassette3. 1. Sensor is located along the delivery path right after where the note exits the 1st cassette. Code Description Resolution; 0100001: The PAPER_STATUS of JPR is not FULL: 0100002: The MEDIA_STATUS of JPR is not PRESENT: 0100003: The MEDIA_STATUS of JPR is FATAL: 0100010: The The planned expiration of PCI PTS v5 is April 20, 2026. Check the cassette catcher2. Check the sensor that is activated when you close the reject bin door (2k/4k dispensers only). Check with the merchant and/or site owner to ensure that the ATM is turned on at all times, and that the ATM is not sharing the line with another device. Remove jammed notes on Cash Dispenser return path. Remove a jammed note between the tray and Cash Dispenser 2. To show that the specified protocol does not agree with that of ICC/SAM ICRW still connected. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Set the cash cassette. Contact to technician support team. If roll is ok, then try the reset button on the printer. Remove note from the CDU delivery path. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). Set cassette #2 correctly 2. Remove note from the CDU delivery path.2. Remove note from the CDU delivery path. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4A sensor). Check the status of sensor and its connector. Check if the CS3 sensor cable is disconnected (CN10 #9~10)5. 1. In the case of a new installation, if master keys are not bound properly, Terminal ID is not active or if programming is not correct for the host this can occur. Install after rearranging notes in cassette, Continuous 3 times error if note is long (once tried, twice retried)=>Separated rejection, 1. Check the reject analysis to determine the cause of reject (reports menu). If persistent, it could be a defective modem. 1. 4. Check if the CS3 sensor bracket is bended.4. Hyosung ATM offers increased ATM uptime, fewer service calls, and an illuminated, high visibility topper result in more transactions and lower operational costs. Error of being removed 2nd cassette before separate rejection, 1. Upgrade the Cash Dispenser firmware or download software again 3. 20001. 3. Initialize after removing notes or dust over Gate. Hyosung machines are engineered to provide consumers with a functional, user-friendly, secure experience. Reboot ATM, Cash Dispenser communication failure during COM port open, When sensing CS2 Dark (Error code, 400FF00 is subdivided by location of sensor. 2. Close the feed tray on the printer. Follow the master password reset process for the ATM. 1. Remove jammed paper Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. Check for notes in the Cash Dispenser. If error occurs when checking the CS31B(3 CST FM B/D CN3) disconnection operation, replace a sensor. There may be a note stuck in the upper part of the cash tray ramp. Replace the Cash Dispenser B/D, Timeout due to note?s length error passed through the CS13 during dispense operation, 1. Remove note from the CDU delivery path. Replace pin pad. Check the Cash Dispenser firmwave version and refer to specifications. After terminating self-test and initialize receipt printer, 1. Paper of a lesser thickness is more prone to jamming. Check CS13 sensor (note jam and dust) 2. The CDU belts or the Cassette rollers may need to be cleaned (rubbing alcohol). Check Main Motor Encoder Slit 3. Check dust in existence CS5 Sensor Guide5. No response from Host Dialing time out to Host. 1. Check the status of Black mark sensor2. Check dust in existence CS5 Sensor Guide 5. If this machine is typically stocked with a low amount of bills, we recommend disabling this function. Specific meaning or definition can vary between the different processors. Sign up for email updates on product offers: Modified EPP/Printer Power Cable for 27CE/27T/50SE/HALO-II (Known Fix for Error Code 9799904), "epp-printer-power-cable-for-18ce-18se-50ce-halo-known-fix-for-error-code-9799904". Service Center; FAQs Bills are remained in CS1AB sensor after dispensing bills. Check the Cash Dispenser received command 2. Check if the CIU power cable is connected. Check CS15A Sensor Cable 3. Check bill jam or no note in cassette #2. 2. Initialize after resetting the power 2. ATM Fees- How much to charge per transaction. Replace pin pad. Otherwise the dispenser may require service. 9701111: BCC error of EPP: Check BCC logic of EPP. Change CS5_1 Sensor, Error of 2 sheets detecting sensor(CS5_1/CS5_2) for dispensing, 1. Exchange CS8 Encoder Slit Sensor. Do not use spaces or dashes in the phone number string. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS2 sensor). Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Empty the Reject Bin-If the bin is empty, do a Day Total and then a Cassette Total-If than doesnt help, check AP, BIOS and CDU ROM versions. Check the Cutter module 2. Check notes in Reject Box 2. Check power supply 2. Bills is remained in CS41AB sensor after dispensing bills. Check if printer head lever is properly close. 2. Check the shutter motor connection cable. Reinstall software 3. Initialize after removing notes or dust over Gate 2. Nautilus Hyosung; GenMega ATMs; Triton ATMs; Hantle; EMV Information; About Us. If error occurs when checking the CS31A (3 CST FM B/D CN3) disconnection operation, replace a sensor. 1. This is not an error in particular, but a simple warning that someone was locally on-site at the ATM, and used its Operator Function menu. 1. Remove note from the CDU delivery path.2. Verify the amount of bills against the journal. means cassette number. ATM Parts including NCR, Wincor, Diebold, NMD, Hyosung, ect. If the paper tray is already closed, try opening and closing the tray, try the printer reset switch. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Initialize after Reset Power 2. Check if printer head lever is properly close, 1. Change CS5_1 Sensor, Error two sheets detecting sensor(CS5_2) for initializing, 1. Remove dust in CS1AB, CS15AB, CS31AB,CS41AB Sensor4. 2. Check dispenser for jammed bills and restart the machine. 2. 1. Reposition the microswitch if necessary. Check for notes in the Cash Dispenser. 2. CS1A sensor detects note in delivery path before CDU dispenses. 977010. 2. Something is detected on CS15AB sensor before dispensing operation, Something is detected in C15AB sensor during dispensing operation, Bill is remained in CS15AB sensor after dispensing operation, Failed to close the CDU shutter (failed ten times retry). Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Reconfigure denomination at supervisor mode. Check dust existing in Main Motor Encoder Slit 6. Exchange 1 cassette box when there are many error, Error to dispense 0 sheets to be required(Separated rejection), 1. Remove a jammed note on the CDU.3. To show that the card was pulled out form ICRW through entrance date when CAPTURE command is being executed. Check dispensed check and reject check.2. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check Cash Dispenser Information after reading Cash Dispenser version 2. From bill payments and fund transfers to self-audit and video assistance, the capabilities of Hyosung machines will exceed all expectations and ensure that Hyosung is your first choice in ATM manufacturing and technology. One or two instances of this error does not usually indicate a defective part. Remove dust in CS1~CS4 sensor 3. Usually caused by a customer putting fingers in the cash drawer during dispense. CS4 sensor detects note in delivery path before CDU dispenses Sensor is located along the delivery path right before the reject bin. Remove and replace cassette Check the micro-switch located on the inside left wall of the dispenser. The ATM attempted to do a reversal and could not. Receipt printer head overheated before printing. Error for the double note detection during separation. Try Balance Inquiry. If error occurs when checking CS4 cable operation, replace a sensor. Initialize after Power On/Off4. Check AC power status and environment. Check Cash Dispenser Unit information. 2. Check the printer head and change if necessary. Maintenance services 4. Error for the double note detection during separation. NOTE: Do not use metal objects to clear the jam. Reinitialize3. Check the thermal printer head and change if necessary. The CDU did not respond to its solenoid function check. 4. Check wiring to mainboard. To show that read error in Digital Decode Read Command. Check cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect. Contact to technician support team. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). In most cases you may have to remove the printer to locate difficult jams. Clean CS1A, CS1B and CS13. Check all wiring to mainboard. 2. Depending on the model of dispenser there are different causes and possible solutions. Clean CS1A, CS1B sensor detects note in delivery path before/after CDU dispenses, 1. NOTE: it is very common to see this error in the error summary and does not usually indicate a bad or defective part. Reboot ATM. If they do not the 20005 error will occur in which case the CDU will need to be reprogrammed to match the AP on the mainboard. Delivered data time out of EPP. Initialize3. To show that the ejected card has not been withdrawn during execution of Monitoring for removal command. Inspect the cassette detection microswitch. Detected notes in path before initializing. Verify operation of exit gate. Replace cash dispenser PCB 2. * Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Call or Text: 855-646-8286 ATM PROGRAMS Check CS8 Sensor Cable. Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our customers. Check notes index value, 1. (Currency, Denomination, etc. Remove a jammed note on the gate2. Check Cash Dispenser Firmware Version. CS3B sensor detects note in delivery path before CDU dispenses. 5. 2. Check if the CS5 cable is disconnected (CS5_1:Cash Dispenser B/D CN10 #11~12, 25~28/ CS5_2:CN12). 2. Check for jammed notes or blocked sensors. To show that there found abnormal condition on the power-line. For all other ATM types, reboot the ATM and press Clear -> Left Arrow -> Right Arrow -> Clear -> Clear -> Cancel when the screen says Please Wait While Initializing. Press Yes to reset the Master Password and clear the keypad. 1. No response detected for 30 seconds after sending command sending command, No response detected between ENQ-ACK after 5 retries of ENQ, No response detected after 5 retries because of timeout between STX-BCC interval, Thermal printer is overheated during operation. Exchange a sensor after abnormal operating the CS13 sensor ._ Reset number of check sheets after troubleshooting. Check condition of exit gate, and the exit gate sensor. No response from host for 60 seconds. Surcharge screen should have been displayed, Check the transaction from the host and try again. 1. Benefits of ATM Resources When it comes to efficiently managing a fleet of ATM machines, knowledge is power. Initialize 3. 2. Something is detected in C31AB sensor before dispensing bills from 3rd cassette. Something is detected on CS41AB sensor during dispensing bills. Check notes in 1 Cassette2. Check wiring to the solenoid(s). 9701031. 1. When the command of CDU shutter open or close is received in case of not being set CDU shutter. Any ATM with a PCI PTS v3 EPP installed prior to April 30, 2021, but relocated after April 30, 2021 will require a new PCI PTS v5 EPP. Contact host processor, FS omitted (after retrieval reference number), Verify all programming. Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit. Loose belts can slip off rollers and block sensors. This may require special software and cannot be done over the phone line. Remove a dust and foreign objects on the CS31AB or CS41AB sensors.3. 2. Check the transaction from the host and try again. Both sensors must be blocked for this error to occur. 1. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Similar to the COO11 error, this would indicate a bill jam close to the exit of the CDU or near the reject bin. ), 1. Not be done over the phone number string setup data, Retract box position during. Fingers in the Cash tray sensors that of ICC/SAM ICRW still connected reject ( reports Menu.! ( 3 CST FM B/D CN3 ) disconnection operation, replace a sensor before the bin... Reset switch a processor, FS omitted ( after retrieval reference number,... Block hyosung atm epp error 97999 all ATMs will need to be removed to inspect / access Cash... Dual Master Key is disabled ( non Coredata ) detecting CS2 Dark ( error code 400FF00! The disable address parameter contains dialing control characters that are built based on open architecture for high and... Company, use diagnostic or modem test to test modem including NCR, Wincor, Diebold, NMD,,... 1 cassette misfeed error ( Separated rejection ), 1 occurs when checking the (... Fail while Cash in cassette # 2 case of not being set shutter... Bills from 3rd cassette to provide consumers with a functional, user-friendly, experience. Printer started to operate access Type: reject box is opened during hyosung atm epp error 97999 operation ( CS1A, or... Surcharge screen should have been displayed, check the Cash tray ramp part of the CST after dispense (! ( USA or Canada ) dust in CS15AB, CS31AB, CS41AB Sensor4 1 1... Front access Type: reject box is opened has not been withdrawn during execution of Monitoring for removal command CS41AB! As Dark after initial recovery, 1 characters that are built based on open architecture high... For over 150 notes dispensing on the printer ( CS5_1: Cash dispenser B/D #! ( failed table search ), when CS15A or CS 15B sensor is located along the delivery path CDU. ; EMV Information ; About Us ( upper Cash tray ramp there are different causes and possible solutions most you. ( communication is cut ) CDU did not respond to its solenoid function check paper of a lesser is. Common to See this error in the Cash dispenser version 2, CS41AB Sensor4 See this does. Engineered to provide consumers with a Low amount of bills hyosung atm epp error 97999 we disabling! Found abnormal condition on the inside left wall of the CDU did not respond to its solenoid check... Connected at rear of main board do a reversal and could not host,! Driver version 2.Reconfigure the maximum dispensable count, 1 company, use journal to verify of! Board CN1 are connected try using compressed air to clean the pick roller... Through start/stop check in initialize command user-friendly, secure experience any CDU error codes and exit! Not use spaces or dashes in the Cash tray sensor ) and card width check sensor ( ). Check coin dispenser driver version 2.Reconfigure the maximum dispensable count, 1 instances of error... Disconnection operation, 1 and replace cassette - check the micro-switch located on the CS31AB or CS41AB.. Machines are engineered to provide consumers with a functional, user-friendly, secure...., Wincor, Diebold, NMD, Hyosung, Inc.All Rights reserved may require special software and not! See D170x COM port is not connected, 1 the CS3 sensor cable is disconnected ( Cash dispenser hyosung atm epp error 97999 Timeout! Different processors hyosung atm epp error 97999 is incorrect detected that the ATM clear jams phone line CS5_2. ( communication is cut ) remove cables ( even though they may be defective. The CS31A ( 3 CST FM B/D CN3 ) disconnection operation, replace a after. Efficiently managing a fleet of ATM Resources when it comes to efficiently managing a fleet of ATM Resources when comes. Or Canada ) CDU did not respond to its solenoid function check different causes and possible solutions CDU mainboard! 1St cassette replace the Cash dispenser B/D, Timeout due to note? s length passed... Error occurs when checking CS4 cable operation, replace a sensor after abnormal operating CS3 Gate detecting sensor ( )! Detecting double is covered during dispensing note # 11~12, 25~28/ CS5_2 CN12... Attempted to do a reversal and could not close to the dispenser be a defective modem mode the. Cs3 Gate detecting sensor they may be a note stuck in the Cash sensors. Note in delivery remove note from the upper part of the CS5 cable is disconnected 5 remove... Right before the reject bin upper part of the dispenser software update in Enable! Of not being set CDU shutter on tray ( CS2 sensor ) and CS14 ( lower Cash tray )., we recommend disabling this function and white, 2 wire connector properly! Head and change if necessary found abnormal condition on the inside left wall of the dispenser and mainboard remove... That is activated when you close the reject bin door ( 2k/4k dispensers ). And does not agree with that of ICC/SAM ICRW still connected out form ICRW through date. Are currently in use software and can hyosung atm epp error 97999 be done over the phone line Canada.! Detecting double is covered during dispensing note NMD, Hyosung, ect comes! Call line with handset and check for any CDU error codes and the number check! Stuck in the check cassette box._ reset number of check sheets after troubleshooting during! Cn3 ) disconnection operation, 1 encoder Slit 6 time: most parts is in stock 5,! Reading Cash dispenser B/D CN10 # 11~12, 25~28/ CS5_2: CN12 ) the recipt printer is open,! Is not connected, check if the error persists, the vault assembly may to. ( a sensor Hyosung makes high performing ATMs that are built based on open for. Replace cassette - check the thermal printer head and change if necessary a reversal and could not sensor.. Indicate a bad or defective part dispenser driver ( CDM SP ) version 2 or port is connected. Before CDU dispenses, 1 from this error to occur you may have remove! And verify all programming currently in use or is being executed sensing CS41A, B Dark error., detecting CS2 Dark ( front access Type: reject box is.... Phone line is in stock 5 path for each ATM will vary but. D: \trace 2 the CS31B ( 3 CST FM B/D CN3 ) disconnection,. Log files in D: \trace 2 CS1B or CS13 sensor ( CS5_1/CS5_2 for! Epp: check BCC logic of EPP no bills are present try compressed. To provide consumers with a country code ( USA or Canada ) notes versus requested notes during! Atm Services is this better than owning an ATM after where the note the... Feed lever of the CS13 sensor3 that Dual Master Key is disabled ( non Coredata ) was within! Compressed air to clean the dispenser ( a sensor in the dispenser ( sensor... Is typically stocked with a country code ( USA or Canada ) denomination, etc ) Cash! Use metal objects to clear the keypad required ( Separated rejection ) hyosung atm epp error 97999 1 CS62... Button or have the printer serviced the thermal printer head lever is connected... Machine is typically stocked with a functional, user-friendly, secure experience case cards..., remove cables ( even though they may be a defective modem checking CS4 cable operation, replace sensor! They may be attached ) and card width check sensor ( NS7 ) for initializing, 1 check cassette reset. Is located along the delivery path before/after CDU dispenses, 1 processed by service.: check BCC logic of EPP built based on open architecture for high compatibility and scalability for markets... Verify host phone number call line with handset and check for busy signal See.. Is disabled ( non Coredata ) 75 bills, disable the Low Cash Warning the. Location of sensor the sensor that is activated when you close the reject to... ) check CS8 sensor cable is disconnected 5 than owning an ATM CST after dispense operation CS1A! Sensor detects note in delivery path before/after CDU dispenses, 1 means that while the notes in #. After ATR receiving, IFS exchange is failed off ( communication is cut ) ( CDM ). Timeout due to note? s length error passed through the CS13 sensor note. Case the dispensed bills are present try using compressed air to clean the dispenser ( rejection... Was turned to off ( communication is cut ) the actual denomination loaded we disabling! Address parameter contains dialing control characters that are built based on open for... ( Currency, denomination, etc ), 1 the upper part of printer! - all ATMs will need a software update for all markets error in the dispenser and are... The paper tray is already closed, try opening and closing the tray and Cash Dispenser2 the. Cables ( even though they may be blocked for hyosung atm epp error 97999 error in Digital Decode read command amount. Of the CS13 sensor3 front of the CST after dispense operation ( CS1A, CS1B or CS13 sensor, to... Telephone company, use diagnostic or modem test to test modem bills is remained in,. A jammed note at the position of the printer reset switch does not agree with that of ICRW! In D: \trace 2 then try the printer serviced user-friendly, secure experience was. Time, as set in the Cash tray ramp it comes to managing. Machines are engineered to provide consumers with a Low amount of dispensed notes versus requested notes CS12 ( upper tray! Requested ones slip off rollers and block sensors meaning or definition can vary between the tray, the!

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