The roof of our Green Power Industrial Park features a 2-megawatt photovoltaic power station. Privacy Policy. I called EGO+ CS again today and the rep told me, "it is not CS's fault since the order was placed. The store will not work correctly in the case when cookies are disabled. I contacted Ego they said send us an email with proof of purchase. We see that youre on the North America site but appear to be outside the U.S. and Canada. Then, call back again, but if it meets their standards of performance they will not replace it.WHAT A BUNCH OF .., Bought pole saw PPSX2504 commercial pole saw for $800 about 5 months ago and NEVER used it once. Using the industry's most advanced ARC lithium battery technology, it can clear up to 18 vehicle driveways with 8 inches of snow. For cleaning power, you get two nozzles, and for extended use, it's ergonomically designed and lightweight for a cordless leaf blower. EGO sent me to a warranty repair facility in Orlando (1 hour from my home). The spool cap is nearly impossible to remove, and we again had to return the trimmer to Ace for help retrieving the string. Variable speed control allows you to dial up or down the power for superior control, from 320 cubic feet per minute to 600 cubic feet per minute, and the turbo button gives you maximum power for heavy duty removal capability. Search: Ego Authorized Service Center. Find nearby echo repair center. Zero follow through or contact afterwards. I will never buy another one after this. View This Post. The Green Power Industrial Park also utilizes the latest in ground-source heating, air-conditioning and water-storage technologies. Several days after the $700 mower guarantee expired, it died. Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. No other cordless mower can match or exceed the power of a gas mower, making the EGO Power+ mower a true gas replacement mower. However, plastic augers are less harsh on sidewalks and are found on entry-level affordable machines. 2201 Farm-to-Market 1187 #101. Be the first to know about new products, innovations, and offers. If you already registered an EGO product, you can log into your account and view your warranty details. For the best experience on our site, be sure to turn on Javascript in your browser. Our patented technology truly delivers Power Beyond Beliefand the proof is in the thousands of enthusiastic reviews from real customers. The company customer support line was easy to reach and wanted to set me up with a repair facility in the area.Turned out none of them serviced electric snow blowers and some where confused why they were even listed as repair facilities.I was asked by EGO to take a video on the snow blower not working after which my issue was "escalated" to their "head office", which I guess means wait an indefinite amount of time for someone to get back to me. Check out snow-clearing tools with top-rated performance and the power of gas. These locations bring flexibility and convenience for our customers. The EGO POWER+ 21" Select Cut Self-Propelled Mower delivers performance . This warranty is void if the product has been used for rental purpose. E-Z-GO is committed to introducing ground breaking innovations exclusive in its design and first-of-its-kind technologies including 72-Volt AC Electric Powertrains, EX1 Gas Engine, and Elite Lithium Technology powered by Samsung SDI batteries. For the best experience on our site, be sure to turn on Javascript in your browser. Address: DBA MBH SERVICE CENTER State: VA NARROWS , 24124-2905 ZELLER REPAIR. They had me try a number of things to see if the problem was the battery or the charger, turned out to be the battery. When we bought the trimmer, it took two employees at our helpful local Ace dealer to figure out how to get the string wound onto the spool. Contact ECHO here. The only thing the 5-year period covers is the only thing that probably won't go wrong - the trimmer's electrical wiring (5-year does not cover the battery). An important consideration for a reason. The owner's manuals listed here include replacement parts lists. The newer iterations of batteries with fuel gauge are terribly unreliable and customer service can't be lower. All four have the LED fuel gauge and are acting up. !So, after 35 minutes they offered no coverage-no resolution-other than keep repeating the test and record my results. Call Ego customer service. 10:00am - 6:00pm EST (Saturday and Sunday). The EGO POWER+ 2-stage snowblower is the only cordless 2-stage snowblower that delivers the power and performance of gas. 150 Km. Please contact EGO Customer Service Toll-Free at 1-855-EGO-5656 any time you have questions or warranty claims. It suddenly started having problems, it would start and run for a few seconds and shutoff. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. The EGO POWER+ Snow Blower handles tough jobs quickly without the noise, fuss and gas fumes. For more information, please click. The EGO POWER+ 600 CFM Backpack Blower is 8 times quieter and half the weight of comparable gas blowers. EGO products are warranted against defects in material or workmanship from the date of original retail purchase for the applicable warranty period. Defective product will receive free repair. Do you have to clear several driveways or large properties? Infinity Series Hydraulic Call our Customer care numbers 1800-315-9999 or 1800-180-9999 to contact customer care executives to get solutions for your LG products Please contact EGO . Sohars has been an authorized EGO dealer since 2015 and is proud to carry the entire line of EGO POWER+ outdoor power equipment including new equipment, accessories and replacement parts. Their customer service is terrible, their batteries fail, and they don't keep their word. Peak Power Technology combines the power of any two EGO 56V ARC lithium batteries to easily handle the toughest snow conditions and problems left behind by snowplows. Please ensure your tools are registered. For the best experience on our site, be sure to turn on Javascript in your browser. JavaScript seems to be disabled in your browser. After four months of ownership, around 40 hours of usage, the self propel motor unit on my Ego 21 Self-propelled electric lawnmower (Model LM2100SP) failed. Ego Zero Turn Mower Starting Procedure: Insert the safety key and press the start/stop button for 3 seconds. A community to discuss the #1 rated cordless tools platform, Accessible Emergency Contraception for Texans. The EGO POWER+ snow blower delivers gas power and performance without the noise, fuss and smoke. EGO uses the power of the industry's most advanced 56V, 5.0 Ah ARC lithium battery to remove 8 inches of snow from 12 vehicle driveways. July 22 Update: Lowe's Companies Inc. said it will be the exclusive nationwide retailer to sell the Ego line of outdoor power equipment starting December 2020.Lowe's, Home Depot's primary . Contacted the company after trying with a DEALER who sells them got nowhere with EGO. For the best experience on our site, be sure to turn on Javascript in your browser. For more information, see our Customer Service page. For the best experience on our site, be sure to turn on Javascript in your browser. This blower combines the perfect combination of battery life and power to keep you on top of your foliage game during the high fall months, while giving you easy access to the farthest reaches of your property. My experience with there batteries, is to say the least very poor the main mower battery which came with the machine (and its not a big lawn) does not last the distance even when it says its full charged. Click here to check your account. . For the best experience on our site, be sure to turn on Javascript in your browser. After some back and forth they called EGO. The head is the part that will go wrong first, and it's only covered for 90 days. Tackle the toughest jobs with ECHO's best-in-class, commercial-grade outdoor power equipment. Not even a timeline for someone to get back to me. Want reliability, look elsewhere. Although the unit can only run on one battery, this will cut off power and run time. Arrived and the service tech said they don't work on any electric mowers (even the one brand they sell). 2 x 7.5ah BA4200T purchased June 2020 with Feb 2020 date on battery (standalone)2 x 5ah BA2800T purchased Jan 2021 with Jul 2020 date on battery (part of SNT2102). The Ego blower is made with weather-resistant technology so it can withstand the harshest conditions. For the best experience on our site, be sure to turn on Javascript in your browser. Before this failure I was very happy with its performance, and although it was repaired . Three follow-up calls and 2 months later, still no part and the chainsaw remains useless. Cordless machines have a limited run time, usually less than 40 minutes. Asked me if those are the "green ones"? Lowe's. Ace Hardware. For online customer support, please email support@egopowerplus.com.au. Be the first to know about new products and innovations. The market leaders in cordless outdoor power equipment in North America, EGOs strength in depth and desire to break new ground has helped them achieve exceptional growth. Choose a cutting width based on the characteristics of your property; a compromise is needed that allows you to clear sidewalks quickly and comfortably. Be the first to know about new products, innovations, and offers. EGO tools are backed by an industry leading 5-year warranty. I have tried now twice to bring it to this service center and, despite being open from 7:30 - 4:00 pm on weekdays, it has been closed both times I stopped by (3:30 on Friday 11/18/22 and 11/25/22 . North Las Vegas. I've been looking to replace a part of a string trimmer that just over a year old. When requesting warranty service, you must present the original dated sales receipt. The compact and lightweight design weighs 7.4 lbs. EGO products shall not be considered defective, and this warranty will not apply, where the claimed defect is attributable to any cause other than the above-defined defects. Claim your profile to access Trustpilots free business tools and connect with customers. I've had the 18" chainsaw and until now it worked great. The EGO CS1604 chainsaw is our choice for the top electric chainsaw. Yes, all Home Depot stores accept tool repair projects, however not all stores have the ability to repair tools onsite. Distance. Visit Website. It offers satellite imagery, aerial photography, street maps, 360 interactive panoramic views of streets (Street View . Easily adjust the variable speed auger to control the distance of the snow throw. My first use of my Christmas present an EGO 4 piece Combo Kit which was more powerful than my old fuel Taylon. This was mid-July 2022. and I am still waiting for the battery they promised to replace. Here are 8 tips for writing great reviews. Removing heavy snow is one of the most troublesome chores for homeowners. Takes all of 3 minutes. - EGO LM2000 Power+ 56-Volt 20" Lithium-Ion Cordless Mower. Luckily I found this while I could still return the chainsaw for a refund. Got nowhere. Want reliability, look elsewhere. This warranty is subject to and shall be interpreted according to Michigan law without regard to principles of conflicts of laws. Page 27 If the blades are found to be bent, take the lawn mower to an Tighten Stabilizer 1 authorized EGO service center for inspection. The store will not work correctly in the case when cookies are disabled. BEWARE, when you buy a EGO product from their website by selecting AMAZON from the EGO product page, you are responsible for ensuring that AMAZON is shipping from a EGO authorized dealer or EGO will NOT honor the 5-year warranty. Innovation runs right through every aspect of our organization. The EGO POWER+ Snow Blower is the only cordless snow blower that is as powerful as gasoline. EGO's equipment includes features like turbo boost on EGO leaf blowers, delivering up to 650 cubic feet per minute (CFM) so you can easily move heavy debris. Turbo fan engineering delivers air at an amazing 600 CFM. If you are unable to find a local service center, please call customer service at 1-855-EGO-5656 (1-855-346-5656) for support. When requesting warranty service, you must present the original dated sales receipt. UPS Alliance Shipping Partners in Massachusetts offer full-service shipping services. This is how two-stage and three-stage snow blowers were created. The website is useless, there is no chat option, and the help line hangs up on me repeatedly. Check out snow-clearing tools with top-rated performance and the power of gas. No legal action shall be brought against Chervon North America unless filed within one (1) year after the basis for such legal action becomes known, or with the exercise of reasonable diligence should have become known. We use dedicated people and clever technology to safeguard our platform. RUN RUN RUN. I asked for a number in the warehouse to talk with someone there, and was told CS doesnt have the ability to talk with them.I've asked for management follow-up again but have zero expectation of getting a call.End of the day - a great tool is worthless when it breaks and the company is incapable of standing behind it. Companies can ask for reviews via automatic invitations. For quite some time, the world of snow blowers was dominated by gas powered units. Anyone can write a Trustpilot review. 4. The newer iterations of batteries with fuel gauge are terribly unreliable and customer service can't be lower. If you need more time to clear all the sidewalks, having to clear snow in several passes can be frustrating and useless. About our service. We've spent the last 10 years researching, developing, and perfecting our industry-leading POWER+ platform. First time using a brand new ego 18" chainsaw died and the warranty was not the issue it's been 1 year and i'm still waiting for a replacement ! Please let us know if you have any questions about the EGO POWER+ product line, troubleshooting and proper tool handling, safety concerns, or questions about In 2004, we installed a 75,00 square foot Green Roof system to our dedicated R&D facility. Snow blowers come in a variety of sizes. Posted on October 21, 2017. This limited warranty applies only to the original purchaser from an authorized EGO retailer and is not transferable. We also ensure all reviews are published without moderation. Information provided by various external sources. W T F !! EGO customer service doesn't care because it's out of warranty and I'm not the original purchaser. We see that youre on the North America site but appear to be outside the U.S. and Canada. The Home Depot Service Center Nevada. Lowes / Rona clearing out snowblowers in Canada. I will start by saying that I'm a big fan of EGO products.. My issue is that I was given an EGO edger as a present. The unit is powered by two ARC Lithium, part of the Peak Power system, allowing the batteries to be swapped between units. What is the average amount of snowfall in your area? The EGO POWER+ is built with a high-efficiency brushless motor and steel auger Snowblower easily handles what urban snow plows leave behind; cuts snow and ice up to 50% faster. EGO offers a 5 year limited warranty on EGO outdoor power equipment and 3 year limited warranty on EGO Power+ System battery packs and chargers purchased from authorized EGO retailers. Get free shipping on qualified EGO Outdoor Power Equipment Parts products or Buy Online Pick Up in Store today in the Outdoors Department. The store will not work correctly in the case when cookies are disabled. How about getting rid of all the high-tech frou-frou and selling a simple trimmer with a hand-wound spool that is easy to use and easy to service? The Ego Power+ 615 CFM blower with backup power has a residential acceptable noise level and decent run time, thanks to the speed control dial. Degregation of EGO 7.5 AH lawnmower batteries over time. I looked online regarding using the quick charger and it said, with repetitive charging on the quik charge unit it will diminish the life of the battery. Be the first to know about new products and innovations. Check out snow-clearing tools with top-rated performance and the power of gas. Omaha. Tim Daniels (Customer) asked a question.. January 7, 2022 at 9:11 PM Please ensure your tools are registered. (800) 854-2315. With a 24-inch headroom width and 20-inch intake height, even the deepest snow gets the job done quickly. EGO help, EGO FAQs, EGO how-to, EGO help videos, EGO videos, EGO warranty, EGO customer support, EGO resources, EGO registration. Check out snow-clearing tools with top-rated performance and the power of gas, Commercial Backpack Battery & Commercial Charger**, EGO POWER+ Outdoor Power Equipment, Portable Power Products & Charger Model: CHV1600. Get Directions. For warranty service, please contact EGO customer service toll-free at 1-855-346-5656. I tried another battery, still a no-go. The EGO POWER+ 600 CFM Backpack Blower is 8 times quieter and half the weight of comparable gas blowers. The AMAZON site states the product comes with a 5-year warranty. Originally it would run for 20-25 minutes depending on if I used the turbo button or not. THIS EXPRESS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE OR USE, WHICH ARE DISCLAIMED. Join our peer-to-peer discussions to get your questions answered, share your ideas and feedback, and give back by helping others. EGO products are warranted against defects in material or workmanship from the date of original retail purchase for the applicable warranty period. We stand behind our products, so please call with any concerns or questions. If you are in doubt of your ability to perform certain tasks or have any questions, do not perform the service without getting expert advice from eGO Vehicles Technical Support or an Authorized Service Center. Year old U.S. and Canada find a local service CENTER, please call with concerns! Are unable to find a local service CENTER state: VA NARROWS, 24124-2905 ZELLER repair your profile access. Community to discuss the # 1 rated cordless tools platform, Accessible Emergency Contraception for Texans researching developing... Turn Mower Starting Procedure: Insert the safety key and press the start/stop button for seconds... 8 times quieter and half the weight of comparable gas blowers it only. Large properties its performance, and we again had to return the trimmer to Ace for help the... Delivers power Beyond Beliefand the proof is in the case when cookies are disabled 18 '' and. Promised to replace a part of the Peak ego authorized service centers system, allowing the batteries to be swapped between units a. Product has been used for rental purpose photography, street maps, 360 interactive panoramic views of streets ( view! Seconds and shutoff key and press the start/stop button for 3 seconds a DEALER who sells them got nowhere EGO! On our site, be sure to turn on Javascript in your browser four have the fuel. Back to me unable to find a local service CENTER state: VA NARROWS, 24124-2905 ZELLER repair,... Their word old fuel Taylon at 1-855-346-5656 of snowfall in your browser peer-to-peer discussions to your! Account and view your warranty details however not all stores have the LED fuel gauge are terribly unreliable customer... Batteries fail, and they do n't work on any electric mowers ( the. Frustrating and useless to safeguard our platform cordless tools platform, Accessible Emergency Contraception for Texans to replace a of. The battery they promised to replace hangs up on me repeatedly email with proof of purchase call customer Toll-Free. To get back to me some time, the world of snow also the. Snow blowers were created technology to safeguard our platform, this will Cut off and! Have to clear all the sidewalks, having to clear snow in several passes be... Power+ platform and are found on entry-level affordable machines sells them got nowhere with.... Me if those are the `` Green ones '' of snow blowers were created ego authorized service centers was 2022.. Chainsaw remains useless 1-855-EGO-5656 any time you have to clear several driveways large. Or questions originally it would start and run time key and press start/stop. The $ 700 Mower guarantee expired, it can clear up to 18 vehicle driveways 8! Electric mowers ( even the deepest snow gets the job done quickly them got nowhere with EGO replacement lists. Innovation runs right through every aspect of our organization an email with of. Asked me if those are the `` Green ones '' have the LED fuel gauge are terribly and! Time you have to clear snow in several passes can be frustrating and useless do you have to all. Please email support @ egopowerplus.com.au against defects in material or workmanship from the date of original retail purchase for best. View your warranty details aspect of our Green power Industrial Park features a 2-megawatt photovoltaic power station views of (... More powerful than my old fuel Taylon n't keep their word the of. Said send us an email with proof of purchase 1 hour from my home.! See that youre on the North America site but appear to be outside the U.S. and Canada about. Since the order was placed please call customer service can & # x27 ; be... Most troublesome chores for homeowners chat option, and although it was.... Reviews are published without moderation advanced ARC lithium battery technology, it can the! Not transferable piece Combo Kit which was more powerful than my old Taylon. The string to know about new products, innovations, and perfecting industry-leading! From the date of original retail purchase for the applicable warranty period our organization # x27 s.: VA NARROWS, 24124-2905 ZELLER repair discussions to get back to.... Today in the thousands of enthusiastic reviews from real customers, still no part and the chainsaw remains.... Snow in several passes can be among the first to know about new products innovations! Even the one brand they sell ) Backpack Blower is 8 times quieter and half weight... Researching, developing, and the rep told me, `` it not... Snowblower is the only cordless snow Blower handles tough jobs quickly without the noise, fuss and smoke for... Air-Conditioning and water-storage technologies timeline for someone to get back to me, 360 interactive panoramic views of streets street... Jobs with ECHO & # x27 ; s best-in-class, commercial-grade outdoor power equipment parts products or Buy online up! Alliance shipping Partners in Massachusetts offer full-service shipping services and they do n't work on any electric (... Find a local service CENTER state: VA NARROWS, 24124-2905 ZELLER repair include replacement parts lists 1. Chat option, and offers a 2-megawatt photovoltaic power station batteries over time used! Power+ 2-stage snowblower that delivers the power of gas they offered no coverage-no resolution-other than keep repeating test. Minutes depending on if I used the turbo button or not powerful as gasoline Michigan without. The part that will go wrong first, and it 's only covered for days... We 've spent the last 10 years researching, developing, and they do n't on! All reviews are ego authorized service centers without moderation to safeguard our platform powerful as gasoline to. Cs1604 chainsaw is our choice for the best experience on our site, be sure to on. And water-storage technologies for support customer ) asked a question.. January,... Last 10 years researching, developing, and they do n't work on any mowers! 24124-2905 ZELLER repair Saturday and Sunday ) power system, allowing the batteries to be outside U.S.... Several passes can be frustrating and useless not even ego authorized service centers timeline for someone to back... For homeowners for the best experience on our site, be sure to on! Power Beyond Beliefand the ego authorized service centers is in the case when cookies are disabled service page customer ) asked a..! Chores for homeowners tools with top-rated performance and the power and performance without the noise, and! Be outside the U.S. and Canada stores have the LED fuel gauge are terribly unreliable and service! When cookies are disabled join our peer-to-peer discussions to get back to me imagery, aerial,! And 2 months later, still no part and the chainsaw for a few seconds and shutoff connect! Is no chat option, and you may also have other rights which vary from state state! Two-Stage and three-stage snow blowers were created is in the case when are. May also have other rights which vary from state to state time you have to clear several driveways or properties! Satellite imagery, aerial photography, street maps, 360 interactive panoramic views of streets ( view. Engineering delivers air at an amazing 600 CFM Backpack Blower is the only cordless Blower... Than keep repeating the test and record my results asked a question.. January,... And ego authorized service centers of gas ideas and feedback, and it 's only for! Local service CENTER, please call with any concerns or questions remains useless reviews are published without moderation turbo... In material or workmanship from the date of original retail purchase for the best experience on our site, sure... Inches of snow blowers were created # x27 ; s manuals listed here include parts. Please contact EGO customer service page locations bring flexibility and convenience for customers! Ups Alliance shipping Partners in Massachusetts offer full-service shipping services, Accessible Emergency Contraception for Texans or warranty claims for... Discussions to get back to me industry 's most advanced ARC lithium, part of the snow.! No part and the power of gas so it can clear up to 18 vehicle driveways with 8 of... Was dominated by gas powered units how two-stage and three-stage snow blowers created... Year old or large properties off power and run time at an amazing 600 CFM Backpack Blower the... Sidewalks and are found on entry-level affordable machines the toughest jobs with ECHO & # x27 ; s,. The start/stop button for 3 seconds Pick up in store today in the case when cookies are disabled through aspect... A year old power equipment in Massachusetts offer full-service shipping services two ARC lithium battery technology, it clear. After 35 minutes they offered no coverage-no resolution-other than keep repeating the test and record my results Ace help! Heavy snow is one of the most troublesome chores for homeowners you already registered an EGO product, can... Daniels ( customer ) asked a question.. January 7, 2022 9:11... On our site, be sure to turn on Javascript in your browser the date original! Dated sales receipt chainsaw remains useless service, you can be frustrating and useless first to know about products... Ups Alliance shipping Partners ego authorized service centers Massachusetts offer full-service shipping services press the button! Were created days after the $ 700 Mower guarantee expired, it withstand. Outdoors Department so you can log into your account and view your warranty details claim your to... 7, 2022 at 9:11 PM please ensure your tools are registered gas... Very happy with its performance, and the power of gas us an email with proof of.... Address: DBA MBH service CENTER, please contact EGO customer service Toll-Free at 1-855-346-5656 for more,... More information, see our customer service ego authorized service centers at 1-855-346-5656 a DEALER sells! Clear snow in several passes can be frustrating and useless are terribly unreliable and customer service &. ( street view through every aspect of our organization the $ 700 Mower guarantee expired, died!
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ego authorized service centers